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Terms and conditions of use &
Acceptable use policy
Hey, it’s Shaa and I’m so excited that you’ve decided to join us for the One Retreat.
I totally understand that it isn’t always easy to take time away from your life and business, but having experienced the value and breakthroughs that come from investing in yourself and engaging in these experiences, I understand how important it is. That’s why I’m committed to ensuring that the One Retreat provides you with the time and space you need to recharge, whilst also filling you with inspiration, motivation, support and essential new skills to take your life and business to the next level!
To help you get the most out of the One Retreat I’d like to provide you with some information so you can clearly understand what is involved, what’s included, what I expect from you, and lastly, what you can expect from me, and that’s what I hope to achieve within this Agreement.
This Agreement sets out the entire arrangement between us and since I get that reading legal documents is not always easy or fun, we’ve tried really hard to make things as simple as possible.
We’ve avoided using complicated legal terms or jargon as much as we can since we have no desire to trick or confuse you, we simply want to ensure that we start out on the right foot with clear expectations so that you can focus on getting the maximum benefit from your One Retreat experience!
1.1 These terms and conditions (“Terms”) govern the provision of the One Retreat (“the Retreat”) by Freedom Collective Media Limited (“we”, “us”, “our”) and you, the purchaser of the Retreat (“you”), are deemed to accept them when you place your order for the purchase of the Retreat or provide payment of a deposit to secure your place, where applicable. For the purposes of these Terms, if you are a corporate entity then “you’ shall include your officers, agents and employees and you agree to procure their compliance with these Terms.
1.2 These Terms, along with our Privacy Notice which can be found at shaa.com (“Website””) represent the entire agreement between us and apply to the exclusion of any other terms or any previous course of dealing. All services provided as part of the Retreat will be subject to these Terms.
2 THE ONE RETREAT
2.1 The Retreat is a 3-night residential experience designed to provide business owners and entrepreneurs with the space and opportunity to recharge, refocus, connect and strategise with like-minded individuals.
2.2 The Retreat takes place at Great Higham Barn in the beautiful countryside of the North Downs in Kent (the “Retreat Location”).
2.3 The cost for attending the Retreat (“the Fee”) is as set out below and is payable in accordance with these Terms.
2.4 The Retreat is designed to provide you with a fully immersive training experience. As part of this experience, you will have access to services, facilities and activities (“Services”) all designed to support you, as detailed on our Website.
2.5 Should you have any special dietary requirements then you shall be responsible for making such requirements known to us at the time of purchasing the Retreat.
2.6 All Services will be delivered with reasonable care and skill. Since the Retreat is a group experience then any information, we share during the Retreat will be intended for a group audience and is not intended to be information personal to you, unless we advise otherwise.
2.7 We reserve the right to make amendments, revisions or changes to the Retreat or any part of the Retreat, or cancel, amend, change or reschedule any part as is reasonably required. If we do need to make any changes then we will ensure that the Services and the Retreat still match the original description, except where a change enhances the original description. We shall not be liable for any reasonable changes that are made to the Retreat and the Services delivered as part of the Retreat.
3 SECURING YOUR RETREAT PLACE
3.1 To secure your place as a Retreat guest (“Guest”) you must confirm to us the date that you wish to attend and then provide us with payment of the Fee in full or a deposit to reserve your place.
3.2 Once you have made payment to us, we may send you a booking acknowledgment email, but this does not mean that you have been accepted as a Guest.
3.3 The decision to accept you as a Guest is at our discretion and may not be accepted in cases where we discover an error with the description of the Retreat, any services, the price, where the Retreat is unavailable or fully booked on the dates you request, or where we consider that the Retreat may not be right for you. If you are not accepted as a Guest, for any reason, we will notify you by email and provide a full refund of any payment made in connection with your purchase of the Retreat.
3.4 You will be accepted as a Guest and our legally binding agreement will begin when we send your Welcome email.
4 YOUR OBLIGATIONS
4.1 During the Retreat you may have the opportunity to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development or health and wellness. You accept and understand that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make any decisions, put into action plans or strategy or for any results whether direct or indirect arising out of your participation in or attendance at the Retreat.
4.2 You accept and understand that attending the Retreat and using the Services is not a substitute for counselling or other therapy services. In the event that you are currently undergoing medical or other professional help concerning your mental health or wellness then you should inform your practitioner of your intention to attend the Retreat and the existence of these Terms and inform us if appropriate and relevant. We reserve the right to temporarily exclude you from the Retreat where we have concerns as to your suitability to safely participate and engage. Following such action, we will arrange to speak with you to discuss the matter and to determine whether you will continue with the Retreat or be asked to leave. Where you are asked to leave then our arrangement will terminate and no refund will be provided.
4.3 You shall be responsible for ensuring that you are fit to travel and that you comply with any legal requirements to travel to the Retreat, including but not limited to, obtaining any required travel visas, licences, certifications or consents and that you are responsible for checking any immunisation or health requirements to enable you to travel to and participate in the Retreat.
4.4 You agree to act in a safe and sensible manner at all times during the Retreat and to comply with any guidance or rules of attendance that are provided by us or the Retreat venue, including but not limited to Health and Safety policies and procedures.
4.5 You accept that it shall be your responsibility to ensure that you have adequate insurance to cover your travel and any obligations as set out within these Terms.
4.6 You agree and understand that the Retreat can only be cancelled or terminated in accordance with the relevant provisions contained within these Terms and that the agreement between us is personal to you and cannot be assigned or transferred to anyone else without our express consent in writing.
5 ENGAGING WITH OTHER RETREAT GUESTS
5.1 It is important to us that the Retreat is a safe space for everyone attending and therefore we ask you to agree to conduct yourself in a reasonable and responsible manner at all times and not to act in a manner which may cause offence, distress or alarm to anyone else attending the Retreat or may affect the enjoyment of the Retreat by another individual attending the Retreat (“Other Guest”).
5.2 Where we consider, in our reasonable opinion, that you are in breach of clause 5.1 above, then we reserve the right to withdraw your access to the Retreat and any of the Services. Following such action, we will arrange to speak with you to discuss the matter and to determine whether you will continue with the Retreat or be asked to leave. Where you are asked to leave then our arrangement will terminate and no refund will be provided.
5.3 If you become aware of any inappropriate behaviour or comments being displayed or made by any Other Guest at any time during the Retreat then please notify us as soon as possible so that we can investigate and take appropriate action if necessary.
6 THE RETREAT VENUE
6.1 We expect you to treat the Retreat Location and venue with respect. You will be personally responsible for any damage caused to the Retreat venue or the grounds at the Retreat Location, as a result of your direct or indirect actions or behaviour.
6.2 Accommodation at the Retreat Location varies and is available on a single or shared occupancy basis and with or without en-suite facilities. Some accommodation options will incur additional fees. You will be asked to select your accommodation preference at the time of booking. All accommodation requests are subject to availability.
7 BOOKING AND PAYMENT
7.1 The Fee for attending the Retreat varies dependent on your accommodation selection but will be between £745 – £945 plus VAT. The exact Fee that you will be required to pay will be confirmed prior to payment.
7.2 The Fee includes the Services as set out on our Website. Anything not listed as Services will attract a separate additional fee.
7.3 You will be responsible for your own costs and expenses of travelling to and from the Retreat. The Fee does not include the cost of any flights or transfers from the airport or bus/train station to the Retreat Location, or any other expenses, including travel insurance, that you may incur in connection with your attendance at the Retreat.
7.4 All purchases of the Retreat require payment of a deposit of £500. The deposit is required to reserve and hold your space on the Retreat and cover administration in connection with your Retreat booking. The deposit is non-refundable save where we are unable to or fail to deliver the Retreat due to our own failure or default.
7.5 Where you provide payment of a deposit then the remaining balance of the Fee must be fully paid no later than 4 weeks before the start date of the Retreat. In the event you fail to make payment of the Fee in full by the date set out above, then your Retreat booking will be cancelled and all monies paid to us to date will be forfeited. You will also be liable for any reasonable additional charges incurred by us which arise as a result of your booking being cancelled.
7.6 You must provide payment details at the time of booking and you authorise us to use these payment details for payment of the Fee, without any further notice to you, as and when any payment becomes due or to settle any other sums that may become payable to us by you in connection with the Retreat and in accordance with these Terms.
7.7 You will be responsible for the arrangement and costs of your own transport to and from the Retreat Location and any other expenses that you may incur in connection with your attendance at the Retreat.
7.8 You should be aware that unless specifically stated, the Retreat is not ‘all-inclusive’ and consequently, whilst some meals and drinks may be provided as part of your package, additional charges for food and drink will apply. You should ensure you have the means to pay for any additional meals and drinks as required for the duration of your attendance at the Retreat
7.9 If we agree to accept payment by instalments then you agree to provide payment of the instalments in accordance with the instalment plan agreed at the time of booking. Each instalment that is received shall be credited to the outstanding amount of the Fee owed by you until payment of the Fee is received in full.
7.10 The Retreat Fee is non-refundable unless we cancel the Retreat as set out in clause 9.3.2.
7.11 In light of our clear refund policy, no chargeback or threatened chargeback claims will be accepted. If you have any concerns with the Retreat or the Services provided as part of the Retreat then you agree to notify us in accordance with this Agreement. If you pursue a chargeback claim without contacting us first then you accept such action constitutes a breach of this Agreement and you agree to indemnify us against any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider, along with our reasonable costs at a rate of £100.00 per hour
8 COMPLAINTS OR CONCERNS
8.1 We want you to be entirely happy with your One Retreat experience. In the event you do have any complaints or concerns about any aspect of the Retreat in any way then we ask you to notify us in person, or by email, as soon as possible and allow us reasonable time to investigate and seek to resolve your concerns before you take any further action. For the purposes of this clause further action includes stopping payment or making any chargeback or similar claims.
9 AMENDMENTS AND CANCELLATIONS
9.1 Once your booking and purchase of the Retreat has been made and accepted by us and a welcome email sent, the booking can only be amended with our express authority and approval.
9.2 Either one of us shall have the right to terminate this agreement by providing notice to the other party in writing, where the other party is in breach of any provision of these Terms and where it is a breach capable of remedy, the other party fails to remedy the breach within 14 days of receiving notification.
9.3We reserve the right to cancel your booking by providing notice in writing if:
9.3.1 you breach any provision of these Terms and it is a breach which is incapable of being remedied; or
9.3.2 for any reason the Retreat Location becomes unavailable or the Retreat is unable to go ahead on the scheduled date due to any reason outside of our control as set out in clause 12 or due to government advice or Covid-19, or other virus, related rules, guidance, regulations or requirements. In such circumstances we shall use our best endeavours to source alternative accommodation and/or arrange a suitable alternative date. Where this is not possible then we shall cancel the Retreat and you will be entitled to a refund of the Fee paid as at the date of cancellation.
9.4 If we are caused to make changes to the Retreat venue, the Retreat Location or the date of the Retreat due to any circumstances that are beyond our control then and you are unable to attend the amended date or location then you shall be entitled to cancel your booking but no refund will be provided.
9.5 Upon termination or cancellation of this Agreement for any reason any sums owing to us under the terms of this Agreement shall become immediately due and payable.
10.1 We want to create a safe and secure environment for everyone attending the Retreat and to ensure that you feel comfortable sharing information, and in particular, confidential information. For the purposes of these Terms, Confidential Information shall mean ideas, know-how, business practices, customer or client details, concepts and techniques, plans, trade secrets, and other confidential and/or proprietary information whether expressed to be confidential or not (“Confidential Information”). It excludes any information that was already in the public domain or which was disclosed without breach of these Terms.
10.2 When you disclose Confidential Information to us, we agree not to communicate or disclose it, make it available to others, or use it for our own purposes without your consent.
10.3 When we disclose Confidential Information to you, or where it is disclosed by Other Guests, you agree that the Confidential Information belongs solely and exclusively to the person disclosing it, and that you will not share it or use it in any way other than in discussions as part of the Retreat.
10.4 Our obligations contained within this clause and clause 11 below, shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings, to allow us to obtain legal advice (whether or not in connection with this Agreement), where we have been directed to do so by a court or other body of equivalent jurisdiction or where we reasonably believe you are at risk of danger to yourself or others.
10.5 The provisions above shall continue in force notwithstanding termination for any reason.
11 INTELLECTUAL PROPERTY AND DATA PROTECTION
11.1 For the purposes of these Terms, Intellectual Property means all worldwide Intellectual Property Rights whether registered or unregistered, registrable or non-registrable, including any application or right of application for such rights and shall include copyright and related rights, database rights, confidential information, trade secrets, know how, trade names, business names, trademarks, passing off rights, patents and rights in designs.
11.2 When you attend the Retreat you may have access to materials, resources, information, templates, data and other content (“Content”). You accept that we are the owner or licensee of all Intellectual Property Rights and any other rights existing in the Content and that the Content can only be used for your personal use during the Retreat or in connection with the purposes intended by these Terms and no part should be shared, copied, disclosed, reproduced, published or made available to a third party whether or not for commercial reasons without our express consent. Nothing in these Terms operates to transfer ownership of any Intellectual Property Rights in any Content to you and you may not use any of our Intellectual Property Rights including but not limited to our trade marks, business names, domain names and any logos without our prior written consent.
11.3 We shall grant to you a personal, limited, non-transferable, non-exclusive, revocable, worldwide licence to access, view and use any Content we provide to you in connection with, or during, the Retreat solely for your private and personal use and strictly for the purposes as intended by these Terms.
11.4 In the event of your breach then damages, loss, or irreparable harm may arise and you accept that we shall be entitled to seek relief, including injunctive relief against you.
11.5 Personal data in these Terms means any information which is capable of capable of identifying another individual, as further defined within the Data Protection Legislation which includes the Data Protection Act 2018, the UK GDPR and the EU GDPR.
11.6 Any personal data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation, as set out above. We shall only process your personal data to the extent reasonably required to enable proper delivery of the Retreat and Services, and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Retreat and Services and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy notice which can be found at shaa.com.
11.7 All documentation and information provided to us during the course of the Retreat will be retained in accordance with relevant retention guidance for a period of no less than 6 years.
11.8 This entire clause 11 shall survive termination.
12 FORCE MAJEURE
12.1 We will make every effort to deliver the Retreat to you but sometimes things may happen which are outside of our control (“Events”). Examples of Events can include, but are not limited to an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lock down, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services or any other circumstances beyond our control.
12.2 Should an Event occur then time for delivery of the Retreat shall be extended until a reasonable time after the Event preventing or interfering with the delivery and under no circumstances will we be liable for any loss or damage suffered by you as a result thereof. If an Event happens which causes a delay to the delivery of the Retreat then we will contact you as soon as we are able to confirm the details of the Event, the steps we are taking to mitigate the impact and when we expect to be able to proceed with the Retreat.
12.3 If an Event occurs which continues for longer than 12 months then either one of us shall be entitled to terminate this Agreement by providing 14 days’ notice in writing. Termination in these circumstances shall be without prejudice to any of our rights in respect of any breach occurring prior to termination. We will not be liable for any loss or damage suffered by you as a result of any delay caused by an Event and any refunds will be considered at our discretion
13.1 We do not hold any proprietary interest in the Retreat Location, or act in any form of agency capacity and we merely act as organiser, facilitator and host of the Retreat and accept no liability in relation to acts or omissions which are caused by or are the result of the Retreat Location including but not limited to cancellation, damage to or loss of personal items occurring during the Retreat.
13.2 By purchasing access to the Retreat as a Guest you acknowledge and agree that:
13.2.1 these Terms do not constitute or imply any business relationship other than as set out within;
13.2.2 the Retreat is a group experience and any information, support and guidance provided will not be personal to you and should not be taken or relied upon as advice, guidance or information personal to you; and
13.2.3 you have not relied on any statement, promise, warranty or representation made or given by or on our behalf.
13.3 We have made every effort to accurately represent the Retreat and the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation and we make no guarantee, representation or warranty with respect to the Services provided or with respect to any results that will be achieved as a result of attending the Retreat.
13.4 We shall not be liable to you, whether in contract, tort (including negligence), restitution, or for breach of statutory duty or misrepresentation for any loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, loss of anticipated saving, failure to achieve any benefit expected to be derived from attending the Retreat, loss of data recorded on any computer or other equipment or any special, commercial, economic, indirect or consequential damage or pure economic loss or any cists, charges or expenses you may incur or suffer as a result of you purchasing access to the Retreat.
13.5 Our total liability to you (whether in contract, tort (including negligence), restitution, for breach of statutory duty or misrepresentation or otherwise) shall be limited to the total Fee (excluding Value Added Tax) payable or paid by you at the time loss is sustained.
13.6 You agree to indemnify us and hold us harmless for any action taken against us due to your violation or disregard of and of these Terms and/or your participation in any way in the Retreat.
13.7 We agree to be responsible for any foreseeable loss or damage suffered by you as a result of a breach of this Agreement by us or an agent, employee or consultant engaged by us or negligence.
13.8 In the event that any liability arises which may be attributable to the Retreat Location, then any claims on which we are obliged to, or we choose at our discretion, to pay you damages, shall be assigned automatically to us in order to mitigate our losses.
13.9 During the term of this Agreement, and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or clients, or its or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or clients.
13.10 In the event a dispute arises in connection with this Agreement and the provision of the Retreat which is incapable of being resolved by mutual consent then we both agree to submit the matter for mediation by a CEDR accredited mediator. In the event a resolution is still not possible 30 days following mediation then legal action may be commenced.
CONTACT WITH US
14.1 The Retreat will be delivered by the Freedom Collective Media Limited. Our registered business address is 123 Harvey Drive, Chestfield, CT5 3QY and our registered business number is 12202393.
14.2 If you want to contact us you can email us at firstname.lastname@example.org.
14.3 Where these Terms refer to the provision of notice, this must be provided to us in writing by email to email@example.com or by post using the address above. All emails and post will be deemed served 48 hours after sending.
14.4 All contract between us with be via email. We will contact you using the email address which you provide at the time of purchase and it shall be your responsibility to notify us if this changes. This condition does not affect your statutory rights.
15.1 In the event any provision of these Terms is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.
15.2 All titles and headings used within these Terms are for reference purposes only.
15.3 We shall be entitled to transfer any of our rights and obligations under these Terms at any time, without notice to you.
15.4 No failure or delay by either one of us in exercising any of our respective rights under these Terms shall be deemed to be a waiver of that right, and no waiver by either one of us of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision
15.5 These Terms and any dispute or claim arising out of them (including non-contractual disputes of claims) shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
15.6 Where we deem it necessary to vary or modify these Terms (other than the Retreat Fee) then we shall notify you of any changes by email and your continued participation in the Retreat (or lead up to it) will be deemed as your acceptance of any changes.
15.7 Save as provided for in clauses 10.3 and 13.9 the Contracts (Rights of Third Parties) Act 1999 shall not apply.