Position title: Business Manager

Functional area: Management

Reports to: Co-founders Shaa Wasmund MBE and Matt Thomas

Salary: £50,000 + commission

Employment Status: Full time

Date: ASAP


We’re are looking for a self driven Business Manager to help us successfully take our business to the next level.

The Business Manager will manage day-to-day running of the business and implementation of the business plan and core strategy, overseeing all projects and ensuring agreed deadlines and targets are met.

They’ll project manage key products, task management and oversee our core team and contractors, while identifying and implementing processes to enhance productivity and performance.

The position will provide commercial operations support to the founders and report in key performance metrics and MI so they can quickly and easily make strategic decisions.


Essential Knowledge, Skills & Experience:

The right candidate will most likely come from a management, business, operations or finance background, but more importantly will be a PROCESS person who is motivated by implementing strategy and delivering results.

They will also need to be able to work with entrepreneurial type founders, who whilst very commercial are much less process driven.

Must have strong analytical and organisational skills, ability to be effective under pressure, and able to show initiative to improve and optimise existing systems or processes if they’re not delivering.

Needs experience in understanding management accounts, the core metrics of any online business and be able to work with our finance team to manage, drive and report day-to-day performance of the business against its forecast targets.

Should have experience of managing employees, contractors, suppliers and clients, demonstrated experience in negotiating and managing contracts, highly-advanced emotional competence with excellent interpersonal and influencing skills.

Desired knowledge, Skills & Experience:

It would be advantageous to have experience in the entrepreneur, coaching, speaking or online learning space and / or to have a deep understanding of scaling an online training business,  but it is not essential.

Likewise, we’d welcome candidates with direct experience of working with coaches, consultants, trainers, small business owners or entrepreneurs.

The right person will share our passion for providing world class business support for people wanting to build a business and lifestyle on their terms… and want to be part of making that happen.

They’ll share our passion, but not our skillset: they’ll be the process and numbers person, so we can be at our creative best.


The following competencies are required for this position:

  • Excellent communication and client service skills
  • Willingness to accept and give constructive feedback for improvement
  • Ability to be open and honest
  • Able to provide clear concise feedback and reporting
Team work / management
  • Ability to lead a team
  • Be a team player, too – offering support and assistance
  • Always act in the best interest of the team
  • Manage multiple contractors / suppliers
Problem solving
  • Flexible, positive, ‘can do’ attitude
  • Ability to take ownership and make decisions
  • High level of initiative
  • Proactive risk management mindset
Self Management
  • Ability to work without supervision and with minimal direction
  • Ability to make decisions and take action
  • Be accountable and take responsibility
  • Deliver on time always.
Planning and organising
  • High level of time management and organisational skills
  • Ability to effectively manage several activities at any time
  • Clarity of focus on priorities for each project and the business as a whole
  • Oversee, track and update all task management software
  • Must be proficient in Word, Excel, Google Docs, Keynote
  • Able to quickly learn and use Basecamp 3
  • Believe in use of dashboards to provide graphic overviews of key data and adapt to the founders’ preferred software / formatting
  • Ability to pick up new systems quickly
  • Ability to ask for help when needed
  • Be proactive with own learning
Initiative and enterprise
  • Ability to use initiative to solve challenges and innovate for continual improvement
  • Attention to detail and quality control
  • Plan and lead team meetings
  • Contribute operation and commercial insight to strategy
  • Focused on driving commercial results
  • Always focused on what is best for the business and how we can provide value to our clients and each other


Key Performance Measures


Outputs Key Performance Indicator Measures
Reports Reports by due date COB Friday (weekly) & before 15th of month for P&L
Cost Project expenses under budget Expenses
Cash Surplus cash balance Cash available
Debtors Debtor days Debtor days
Projects Delivered on time Milestones reached and managed
Performance Core metrics project by project Performance dashboard


Organisational structure:


Reports to: Shaa Wasmund / Matt Thomas
Manages: Rest Of Team / contractors /suppliers

General responsibilities

  • Provide day-to-day leadership and management in the strategic, administrative, planning, accounting and budgeting activities of the company
  • Implement the agreed business plan and strategy
  • Ensure performance and sales stays on track, to deadline and to budget
  • Provide analytical and reporting support to the founders
  • Identify and implement systems and processes to optimise performance
  • Manage and develop culture of the business
  • Manage and develop HR and reward based model for the team
  • Leadership of the support team, including conduct and supervision of performance appraisals
  • Delegation of duties to other staff, consultants and contractors
  • Company Budgeting
  • Company Payroll development of the business
  • Drive profitability across all products


This job description has been designed to indicate the general nature and level of work performed by The Business Manager. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.

Plus, more than anything, we want to find the right person to come in and have a total blast making this role their own and work alongside us to push the business forward.

As much as your skillset is vital for this role, so is your personality. You will be as easy going as you are hard working. You will not wait to be told what needs to be done, you will already have figured it out. You won’t be afraid to put your ideas forward or speak up when you can see an easier way. You won’t clock the hours, but you will appreciate the flexibility.

You’ll be a rockstar in your own right; just with a very different skillset to us!